Your information is handled with care.
We keep things simple. Information shared through this site is used to respond thoughtfully, create the experiences you request, and improve how Hourglass Diamonds serves clients. We do not sell, rent, or distribute personal information.
Consultation information
When you reach out through Concierge or a similar consultation form, you may share your name, email, phone number, and project details. We use HubSpot as our CRM to process those submissions so we can follow up and provide client service. Retention follows ordinary business and CRM needs. You may request access to, or deletion of, consultation information by contacting us using the details below. We do not promise automatic deletion from HubSpot without a request we can process.
See It On Your Hand
See It On Your Hand lets you upload a photo of your hand so we can create the visualization you request. Photos are stored privately with Supabase. Capture sessions expire after 30 minutes. Photos are deleted when they are used for the visualization, when you cancel, or when the session expires. A daily cleanup provides an additional backstop so unclaimed photos are removed within about 24 hours. Temporary signed access may be used so the visualization can be retrieved for a limited time. Please avoid showing financial cards, government IDs, or other sensitive personal information in the photo.
Analyze Sparkle
Analyze Sparkle (Diamond Intelligence) lets you upload a grading report as a PDF or image, or provide a supported report or listing URL. The system may extract text and grading details through automated processing. Submission files and associated extracted data become eligible for automatic deletion after 30 days. Analyze Sparkle is informational guidance and does not replace the grading laboratory’s official report.
Analytics
We use Google Analytics to understand how the site is used. This may include basic device and browser information, usage patterns, referral information, and interaction data. Google acts as a processor for this analytics data. Where configured, IP addresses are anonymized before analytics processing. Analytics events do not include your name, email, phone number, or the notes you write in consultation forms. A small first-party session record may retain campaign parameters (such as UTM values), the first landing path, referring site hostname, and where you last chose to begin a conversation—so we can respond with useful context. That session record is not used as a mailing list.
Video
On Conversation pages, Mux may process video playback and related technical usage data so stories and films can play reliably.
Service providers
Depending on how you use the site, information may be processed by service providers that help us operate, including HubSpot (consultation CRM), Supabase (private storage for features such as See It On Your Hand and Analyze Sparkle), Google Analytics, Mux (Conversation video), and Vercel (hosting and delivery of this site).
Your rights and how to reach us
You may contact us to ask about access, correction, or deletion of personal information, or with any privacy question. Email justin@hourglassdiamonds.com.
Children
This site is not directed to children under 13. It is intended for people researching jewelry or engaging Hourglass Diamonds services.