Arabella

Working with Justin at Hourglass Diamonds was one of the best experiences I've ever had with any business — truly exceptional from start to finish. The finished ring blew me away. It's beautifully crafted, totally unique, and gets constant compliments.

If I could leave 100 stars, I would. Justin guided me through diamond options, created detailed CAD models, and revised everything until it was 100% perfect. His communication was constant, honest, and never pushy. The level of care and attention to detail is unlike anything I've ever experienced.

Justin is a godsend and he spent many hours answering my questions in depth, sending CAD mock ups, and changing minor details without batting an eye. He is such a great communicator and I trust him with the most delicate piece of jewelry I wear on a daily basis!

Purchasing diamonds felt very easy and non-pretentious. Justin was an excellent communicator and educator throughout and often made recommendations that saved money on cost. I would recommend him to anyone who wants a simple, smooth process.

Justin was incredibly patient with me as I started and stopped the process several times. His communication, responsiveness, and service level is unmatched. This has been one of the best buying experiences I have ever had.

Justin not only makes you feel comfortable with your own choices on the design but will also give you pressure-free recommendations. Hourglass Diamonds made my entire experience easy and enjoyable. I can't thank Justin enough for his remarkable work.